June 30, 2024 - The Department of Trade and Industry (DTI) advises the public that their hotline number (1-384), will be temporarily unavailable due to a scheduled system maintenance. The agency apologizes for any inconvenience this may cause.
While the hotline is down, consumers and businesses can still reach the DTI for inquiries and concerns through the following alternative channels:
- Email: The DTI encourages the public to send their inquiries through email at ask@dti.gov.ph. This email address is specifically dedicated for receiving queries and concerns from the public. DTI personnel regularly monitor this email address and aim to respond to inquiries within a reasonable timeframe.
- Facebook: The DTI maintains an active Facebook page at https://www.facebook.com/DTI.Philippines/. The public can send private messages to the DTI through Facebook Messenger. DTI social media handlers are available to respond to inquiries during regular working hours.
The DTI plays a vital role in protecting consumer rights, promoting fair trade practices, and fostering business development in the Philippines. The agency actively implements various programs and initiatives to ensure a healthy and competitive business environment in the country.
It's important to note that system maintenance is a crucial part of ensuring the smooth operation of any organization's IT infrastructure. Regular maintenance helps to identify and fix potential problems, improve system performance, and implement security updates. By temporarily taking the hotline offline for maintenance, the DTI can ensure that the system continues to function reliably and efficiently in the long run.
The DTI has not yet announced when the hotline service will be restored. However, the agency is expected to provide an update on their official website (https://www.dti.gov.ph/) and social media channels once the maintenance is complete.