The Land Transportation Franchising and Regulatory Board (LTFRB) issued a stern warning to public transport operators and drivers on Tuesday, reminding them that discriminating against passengers based on body size or physical appearance is strictly prohibited.
This directive comes after a recent incident in Parañaque City where a female passenger was humiliatingly forced off a jeepney by the driver due to her size. The incident sparked outrage on social media, prompting the passenger to file a police report against the driver for unjust vexation.
"Body shaming and discrimination of passengers have absolutely no place in our public transportation system," declared LTFRB spokesperson, Diane Hernandez. "We remind all PUV drivers that they are mandated to provide service to everyone, regardless of their physical attributes."
The LTFRB further clarified that this policy extends beyond body size. "It is illegal for drivers to make discriminatory remarks or gestures towards passengers based on their race, ethnicity, gender, clothing, or any other superficial factor," Hernandez added.
The agency emphasized that this incident is not an isolated case. The LTFRB has received numerous complaints in the past regarding discriminatory behavior by drivers, including instances of passengers being denied entry due to bulky luggage or large shopping bags.
To address this growing concern, the LTFRB is reinforcing its passenger rights campaign. The agency plans to distribute informational flyers and conduct seminars for PUV operators and drivers to ensure they are fully aware of their obligations and the consequences of violating passenger rights.
The passenger who was forced off the jeepney in Parañaque City has been commended by the LTFRB for taking a stand against discrimination. The agency's legal department is currently assisting her in pursuing the case against the driver.
"We encourage all passengers who experience discrimination on public transportation to file a formal complaint with the LTFRB," Hernandez concluded. "Together, we can create a more inclusive and respectful environment for everyone who uses our public transportation system."